1. Introduction

1.1 These Terms and Conditions govern all sales and purchases made through our website.
1.2 By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
1.3 Nothing in this document affects your statutory rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Interpretation

2.1 In these Terms and Conditions:
(a) “we”, “us”, and “our” refer to Oxies Body Jewellery;
(b) “you” and “your” refer to our customer or prospective customer.

3. Ordering Process

3.1 Product listings on our website are an invitation to treat and not a binding offer.
3.2 A legally binding contract forms once we accept your order and send you a dispatch confirmation.
3.3 To place an order:

• Add your chosen products to the cart and proceed to checkout.
  
  
• If you’re a new customer, an account will be automatically created. Existing customers can log in.
  
  
• Confirm your delivery address and shipping method, review your order, and accept these Terms.
  
  
• Complete payment through our secure payment processor.
  
  
• You’ll receive an acknowledgement email, followed by a dispatch confirmation once your order is accepted.
  3.4 You can review and correct any input errors before final submission.
  
  

4. Products

4.1 Products available for sale may include jewellery, piercing jewellery, cosmetics, containers, and piercing tools.
4.2 We may change or discontinue any product at any time without prior notice.

5. Prices

5.1 All prices are listed in pounds sterling (£) and include VAT.
5.2 Prices may be updated periodically, but changes will not affect confirmed orders.
5.3 Delivery fees (if applicable) will be clearly shown before checkout.
5.4 If a pricing error occurs, we will notify you and confirm the correct amount before processing your order.

6. Payments

6.1 Full payment must be made at checkout before your order is processed.
6.2 We accept all payment methods listed on our website.
6.3 Payments using loyalty or reward points are subject to verification of eligibility and lawful use.
6.4 Failure to pay may result in order cancellation.
6.5 Unjustified chargebacks will result in:

• Reimbursement of the chargeback amount;
  
  
• Payment of any third-party fees (bank or payment processor charges);
  
  
• An administration fee of £20 (excluding VAT); and
  
  
• Reasonable recovery costs, including legal or collection fees.
  
  

7. Delivery

7.1 Deliveries are made to the address provided during checkout.
7.2 We aim to deliver your order by the estimated date but cannot guarantee specific delivery times.
7.3 All orders are dispatched within 1 working days after payment confirmation, unless otherwise stated.
7.4 We only deliver to countries listed in our shipping destination options.
7.5 Delivery terms comply with the Consumer Rights Act 2015, giving you the right to a full refund if goods are not delivered within 30 days, unless you agreed to a longer timeframe.

8. Right to Cancel (Distance Selling)

8.1 This section applies only to customers acting as consumers (purchasing for personal, non-business use).
8.2 Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from:

• The day you receive your goods, or
  
  
• The day the final item in your order is received (for multiple items).
  8.3 To cancel, notify us in writing (email or letter) before the cancellation period expires.
  8.4 Return the goods to:
  Oxies Body Jewellery, 331 Golden Hillock Road, Sparkbrook, Birmingham, B11 2QL, United Kingdom
  within 14 days of informing us. You are responsible for return postage.
  8.5 Refunds include the original standard delivery cost and will be issued within 14 days of receiving the goods or proof of return.
  8.6 Deductions may be made for any loss in value resulting from unnecessary handling or opened hygiene seals.
  8.7 Refunds will be issued using the same payment method you used.
  8.8 You have no right to cancel if:
  
  
• The item was custom-made or personalised; or
  
  
• The item was sealed for hygiene reasons and you have broken the seal.
  
  

9. Warranties

9.1 You confirm that:

• You are legally capable of entering into a binding contract;
  
  
• The information you provide is accurate and complete;
  
  
• You can take delivery of the goods as agreed.
  9.2 We warrant that:
  
  
• We have legal ownership and the right to sell the goods;
  
  
• The goods will correspond to their description and be of satisfactory quality as per the Consumer Rights Act 2015.
  9.3 All other implied warranties or representations are excluded to the fullest extent permitted by UK law.
  
  

10. Liability

10.1 Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence;
  
  
• Fraud or fraudulent misrepresentation;
  
  
• Breach of your statutory rights under UK law.
  10.2 We are not liable for delays or losses beyond our reasonable control (e.g. strikes, postal delays, weather events).
  10.3 We are not liable for business-related losses, including loss of income, contracts, or goodwill.
  10.4 You agree not to pursue claims personally against our employees or directors.
  
  

11. Order Cancellation by Either Party

11.1 We may cancel an order if:

• Payment is not received in full or on time; or
  
  
• You breach these Terms.
  11.2 You may cancel if we materially breach the contract.
  11.3 We may also cancel if an event beyond our control prevents fulfilment (e.g., supply shortages, fire, flood, or other force majeure events).
  
  

12. Consequences of Cancellation

If a contract is cancelled:

• We will not be required to dispatch remaining goods;
  
  
• You must pay for items already received;
  
  
• Provisions concerning liability, refunds, and legal rights remain in effect.
  
  

13. Intellectual Property

These Terms do not transfer or assign any intellectual property rights between you and us.

14. Amendments

We may update these Terms periodically. The revised version will apply to all future orders from the date of publication.

15. Assignment

We may transfer or subcontract our obligations under these Terms, provided it does not affect your consumer rights.
You may not transfer your rights without our prior written consent.

16. Waiver

Failure to enforce any provision of these Terms will not constitute a waiver of that or any other right.

17. Severability

If any part of these Terms is found unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

18. Third-Party Rights

This contract is between you and Oxies Body Jewellery. No third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

19. Entire Agreement

These Terms, together with our Warranty Policy and Returns Policy, constitute the entire agreement between you and Oxies Body Jewellery regarding your purchase.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

21. Regulatory Information

• These Terms are available in English only.
  
  
• VAT Registration Number: N/A
  
  
• You may use the UK Online Dispute Resolution Platform at: https://www.cdrl.org.uk
  
  

22. Company Details

OBODYJEWELLERS LTD
Registered in England & Wales
Registered Office: 331 Golden Hillock Road, Sparkbrrok, Birmingham, B11 2QL, United Kingdom

Contact Us:

• By post: at the address above
  
  
• Via website contact form
  
  
• By email: enquiries@oxiesbodyjewellery.co.uk