At Oxies Body Jewellery, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a straightforward returns process.

30-Day Return Window

To ensure the safety and hygiene of all customers, please note:

• Items must be unused, unworn, and in their original, unopened sterile packaging.
  
  
• We cannot accept returns if the sterile seal has been broken, unless the item is faulty.
  
  
• Once your return is approved, your refund will be issued to the original payment method.
  
  
• Please note that the original shipping fee will be deducted from the refund amount.
  
  

How to Return Your Item

1. Use Royal Mail 48 Tracked or an equivalent tracked postal service.
   
   
2. Email your tracking number and order reference to
   enquiries@oxiesbodyjewellery.co.uk
   
   
3. Send your return to:
   Oxies Returns
   331 Golden Hillock Road,
   Sparkbrook,
   Birmingham,
   B11 2QL,
   United Kingdom
   
   

Hygiene Seal Policy

For hygiene reasons, most items (including piercing jewellery and earrings) are supplied in sterilised, sealed pouches.
We are unable to accept returns for these items once the seal has been opened, unless the product is faulty.

Shipping Costs

• Return shipping costs are the responsibility of the customer.
  
  
• We strongly recommend using insured and tracked shipping, as the buyer is responsible for ensuring the return arrives undamaged and on time.
  
  

Incorrect or Faulty Items

If you receive the wrong item or a faulty product:

• Contact us within 30 days of delivery via
  enquiries@oxiesbodyjewellery.co.uk
  
  
• We will arrange a full replacement or refund to your original payment method.
  
  
• Please note that damage caused intentionally (e.g., bent ring hinges or altered gem settings) will not qualify for a refund or replacement.
  
  

Allergies & Reactions

Please verify any potential metal sensitivities or allergies before purchasing.
Oxies Body Jewellery cannot be held liable for any allergic reactions or skin irritations that may occur from wearing our products.
For guidance, please consult your piercer or healthcare professional.

Discounts & Promotions

If your order included a discount code, refunds will be adjusted accordingly:

• The remaining items must still meet the code’s conditions.
  
  
• If not, the discount value will be deducted from your refund.
  
  

Return Process Summary

1. Contact Us — Email enquiries@oxiesbodyjewellery.co.uk with your order number and reason for return.
   
   
2. Ship Your Return — Use a tracked postal service and share your tracking details.
   
   
3. Refund Processing — Once your return is received and inspected, we’ll promptly issue your refund or replacement.
   
   

Important Note

This Returns Policy is provided in addition to your statutory rights under UK consumer law.

Questions?

If you have any questions or need assistance, please contact our friendly support team at:
enquiries@oxiesbodyjewellery.co.uk